Our approach is a fully outsourced solution and consists of a flat fee, all-inclusive annual support agreement. Our clients prefer this type of outsourcing arrangement, because it is a true partnership. First, it allows us the freedom to take full responsibility for your IT infrastructure. Being "on the clock" can lead to situations where we are focused on doing things quickly (to save you money), rather than doing things correctly. With a long-term, flat-fee structure we are no longer concerned as much about time because we are motivated to make your environment as stable as possible over the long-term. Second, it offers clients a very predictable cost structure--you pay the same amount every month no matter how much you use our services.

Finally, there is a built-in IT strategy element which ensures clients are getting the most out of their IT dollars.

This includes:

	24x7 monitoring and maintenance of servers and desktops.
	Security updates, patching, and oversight of the backup process.
	Unlimited help desk support via phone, email, and instant messaging
	Remote “help desk support” for training issue (example: creating a mail merge in Word)
	Access to a web portal with trouble ticket history, a searchable knowledge base, real-time status of your network, and more
	Guaranteed less than 2-hour response for all support issues M-F, 7am-7p PST
	Guaranteed less than 4-hour response for all after hours, weekend, and holiday issues
	Monthly “CIO” reports which show a summary of trouble tickets, maintenance actions, IT assets, project status updates, budget updates, and more
	Regular, scheduled on-site visits
	Quarterly IT Strategy review meetings
	Annual IT Disaster Recovery Plan updates
	Annual IT budgeting and project planning assistance
	Reduced rates for project oriented tasks